Refund policy

We have a no return or exchange policy, which means you have cannot request a return under any circumstance other than product fault (i.e. bottle broken, wrong scent sent).

To be eligible for a return, your item must be in the same condition that you received it, unused, with the box, and in its original packaging, within 3 days of receiving it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@hand2handoud.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@hand2handoud.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at